Scope of policy application Due to the special hygiene characteristics of the goods (direct contact with the mouth), all sold cup-type products (including but not limited to glass cups, ceramic cups, insulated cups, etc.) are not eligible for return, exchange or refund, except in the following exceptional circumstances: The goods were damaged during transportation (proof of unboxing video is required). Received goods that are seriously inconsistent with the order description (such as incorrect color or model).
Exceptional case handling process If the above exceptional conditions are met, please follow the steps below: Contact customer service email within 24 hours: mechano@ccupcupmal.com, attached: Order number Clear photos/videos of the problem product; Detailed problem description. We will verify and provide feedback on the solution (such as reissue or partial refund) within 3 working days.
Precautions Customized products (such as engraved and patterned ones) are non-returnable and non-exchangeable. Minor color differences and dimensional errors (< 3%) are within the normal range and are not regarded as quality issues. It is recommended to record an unboxing video as proof when signing for the package.
Consumer rights Tips According to the laws of your region, you may have the legal right to return goods. This policy does not affect your legal rights and interests. If you have any questions, you can consult the local consumer protection agency.